CRM

Your medicine for better customer and customer relationships.

CRM collects various data about your customers from multiple channels in order to get the best possible image of the customer through his use of your system and communication with you. Some of the channels that are regularly "scanned" are the official website / web shop, emails, online chats with your operators, phone calls to customer service, communication with customers via social networks, etc.

Customer Relationship Management (CRM)
- Customer database
- Detailed information on all activities according to customers
- System of notes of all telephone conversations
- Minutes of meetings and communication with clients
- Unified system for managing contracts and their archive

Human resources
- Employee database
- Detailed records of working hours
- Documentation archive

Product and service management
- Database of products and services
- Possibility to record product variations (color, size, etc.)
- Possibility of records by batch or serial number
- Insert product photos (for offers, review or web-shop)

Sales and project management
- Unique base for monitoring bids / projects in the development / delivery / completed projects
- System for fast preparation of offers with monitoring of warehouse condition
- Print documents (offer, order confirmation, invoice, invoice ...)
- Document archive

Production and service management
- Development and monitoring of work orders
- Manage deadlines and production time
- Warehouse management
- Archive client files and work files
- Print work orders
- Management of external services
- "Real-time" records of staff working hours per work order
- "Real-time" records of costs per work order
- Final report by work order

Accounting modules
- Output bills
- Record of incoming invoices
- Travel orders
- Records of workers with archive of documentation in accordance with the Labor Act
- Records of employment contracts
- Records of employees' work in accordance with the Labor Act

Inventory management
- Automatic posting of goods to the warehouse according to the created orders
- Automatic posting of goods from the warehouse by projects
- Unlimited number of storage places
- Intermediate storage of goods
- Minimum inventory management
- Issuance of goods on "reverse" (with later return)
- Inventory system for annual calculation
- Periodic inventory to compare the condition of the warehouse
- Records of movement of goods according to purpose
- Recapitulation of the movement of goods according to purpose
- Warehouse documentation (Receipts, Issues, Lists of transactions ...)

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